Effective May 18, 2021 , we will be implementing the next step of our gradual re-opening process in light of the recent changes to CDC guidelines. We have a plan in place to loosen up our restrictions in a couple of weeks once we see how numbers are affected by these changes citywide. For now, our plan is:
-Call when you arrive.
-Curbside* visits will still be an option.
-If you prefer to come in with your pet, we will come out to get you when the exam room is ready.
-Masks are required to be worn inside the building.
*Curbside visits: We ask that everyone that comes to the clinic, please call our office at 319-277-1883 from your car when you arrive. We will send an employee out to bring your pet inside for their appointment, or bring your food/medication out to you. Our doctors will then do the exam over speaker phone with you.
I am still uncomfortable coming inside for the appointment, can I still wait outside?
YES! We are continuing to strongly encourage curbside appointments where our doctor visits with you over the phone. Just let us know if you prefer curbside when we check you in.
I really miss seeing Margot and the receptionists, can I just come in quickly and say hi?
Margot is desperate to see her fans and we miss having the daily interaction with you. Unfortunately, we still need to keep our lobby free from people for now. We can’t wait until we can find a better “new normal” for all of us.
Can I wait inside?
No, our waiting area is still closed.
Do I have to wear a mask?
Yes, and the mask needs to be fully covering your nose and mouth during the entire visit. We are not able to keep a 6-foot distance between our staff and you during exams. Our staff and doctors will also be wearing a mask.
What if I don’t have a mask?
We will have masks available for purchase for $1, let us know that you need one when we check you in over the phone.
How long do you plan on doing things this way?
Unfortunately, we are still not sure how long these protocols will last. We need to continue to keep our staff safe and healthy, so that we are able to continue to provide all the care that your pet needs. We are being extra cautious since some parts of our job make it very difficult to social distance from each other. All of us are trying our hardest to stay healthy so that we are here when you need us.
How often do you clean your exam rooms?
We will be thoroughly disinfecting our exam rooms between each appointment.
What if I know that I have been around someone who tested positive for COVID-19?
We would first ask that you reschedule your appointment. If you have a sick pet that needs to be seen, then see if someone else can bring your pet in for you. As a last resort, you will need to utilize our curbside appointments and inform our receptionist to take extra precautions.
We know that COVID-19 has affected every part of all of our lives. Thank you for your patience and understanding with us as we navigate these difficult days. We look forward to the time that we can see your smiling faces again.